Office Policies

My office is conveniently located at 500 Ashland Ave in Chicago Heights. The building has ample parking including a wheelchair ramp. My friendly and efficient Staff will assist you in arranging a convenient appointment. To schedule an appointment please call us at 7087553300.

If the office has closed, press 1 and leave your name and number. My staff will call you back on the next business day and schedule your appointment.

We use Athena electronic medical records. We encourage our patients to enroll in the EMR. Once you sign up you to have access to your medical records, correspond with the office on non-urgent matters, request an appointment and e-script prescriptions to your pharmacy. My staff will be happy to assist you with enrolling in the Athena EMR.

I have Spanish speaking staff if Spanish is your preferred language.

If you are a new patient, information may be sent to my office ahead of your appointment in an effort to streamline the check-in process.

Office Hours

If you are a new patient, information may be sent to my office ahead of your appointment in an effort to streamline the check-in process.

Sunday	Closed
Monday	Closed
Tuesday	1:00 - 5:00
Wednesday	1:00 - 5:00
Thursday	Closed
Friday	9:00 - 12:00
Saturday	9:00 - 12:00

Appointments & Cancellations

You may schedule an appointment with a patient care coordinator.

With the exception of serious emergencies, it is expected that you keep your appointments. If you need to reschedule an appointment, it is necessary that you advise the office at least 24 hours in advance. Your consideration in this matter will allow me to accommodate other patients who could benefit from an appointment.

Emergencies

I am available 24 hours for emergencies. Call the office number (708-755-3300) and press 3. Please follow the prompts. If your concern is urgent but not an emergency, you can leave a message on your Athena patient portal or call the office (708-755-3300) press 1 and follow the prompts.

Please use the emergency number for matters that require immediate attention.

If your emergency is life threatening, please go the nearest emergency room.

NOTE: It is not possible to schedule emergency appointments online.

PLEASE DIAL 911 IF YOU BELIEVE YOU NEED IMMEDIATE EMERGENCY CARE!

Payment

My office accepts the following methods of payment for co-payments, deductibles and services that are not covered by insurance:

Visa
MasterCard
American Express
Discover
Personal Check

For your convenience, we accept cash, check, Visa, Master Card and American Express.

We will bill your health insurance; you will receive an explanation of benefits (EOB) from your insurance company. Please check it carefully for accuracy. Your EOB will outline what charges are covered and your financial responsibility.

I also have a self-pay policy for patient without health insurance or for non-covered services.

Patient Forms

For convenience, office forms may be available to complete prior to your appointment and save time.

Note: These files are in PDF format. If you do not have Adobe® Reader®, you can download it for free by clicking here.

Gail Cansler MD

Cansler Health Associates, S.C.